Jackson powerboards, cable reels, chargers and travel adaptors aren't meant to make crackling, popping, sizzling or buzzing noises. If yours does, stop using it. OnePlace calendars play reminder, touch and video sounds, and you can turn these up, down or off.
Safety first
If your Jackson powerboard, extension lead, cable reel, charger, adaptor or power bank crackles, pops, sizzles, buzzes loudly, sparks, smells like burning, or gets hot:
- Switch it off at the wall and unplug it, if it's safe to do so.
- Unplug anything connected to it.
- Don't use it again.
- Don't open it or try to repair it.
See My Jackson power product is sparking, smoking or overheating.
Powerboards, cable reels and chargers
- It switched off by itself. That's the overload or thermal protection working, not a fault noise. See My Jackson powerboard or cable reel has no power or keeps cutting out.
- The thermal cut-out button on the Rugged Plus 25m steel cable reel has popped out. The reel got too hot. Unplug everything, let it cool, then push the button back in.
- Noise from a power point or plug isn't normal. Stop using it, and have an electrician check the power point if the noise continues without the product.
OnePlace calendars
Your OnePlace Smart Wi-Fi Calendar (DCF10W, DCF10WO, DCF15W, DCF15W-16GB, DCF21W) can play sounds for reminders, touches and videos.
- On the calendar, open Settings, then General, then Sounds.
- Change the reminder volume, touch sounds or video sounds, or mute videos.
OnePlace frames
If a OnePlace photo frame or its power adapter crackles, buzzes, smells like burning or gets hot, unplug the adapter at the wall and stop using it.
Still need help?
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