If your Jackson powerboard or cable reel has no power, or switches off while you're using it, work through these checks in order.
Safety first
If it's hot, smells like burning, sparks, smokes, or the plug, lead or casing is damaged, stop using it. If it's safe to do so, switch it off and unplug it at the wall. Don't open it or try to repair it. See My Jackson power product is sparking, smoking or overheating.
If it has no power at all
- Check the wall socket is switched on.
- Plug a lamp or phone charger straight into the same wall socket to check the socket works.
- If your board or reel has a master switch, check it's on. On models with an illuminated switch, the light shows when power is on.
- If your board has individually switched outlets, check the switch for that outlet is on.
- Try the board or reel in a different wall socket.
If it keeps cutting out
Jackson powerboards and cable reels switch off on their own to protect you when they're overloaded or getting too hot. Most have a reset button.
- Switch off the board or reel, and unplug all the appliances plugged into it.
- Wait at least 3 minutes. If it's a cable reel, let it cool for 10 to 15 minutes.
- If it's a cable reel, unwind the cable fully.
- Press the reset button (see "Where's the reset button?" below).
- Plug the appliances back in one at a time.
- Check the total load stays within the rating on the label (for most Jackson products, 10A or 2400W). Plug high-power appliances such as heaters, kettles, air fryers and power tools straight into a wall socket instead.
Where's the reset button?
- Jackson Home and Raptor powerboards: the black button on the side.
- Rugged Home cable reels: the red button on the front.
- Rugged Plus 25m steel cable reel: press the "overload protection" button. If the "thermal cut-out" button has popped out, push it back in once the reel has cooled.
- Rugged Plus wall-mount cable reel: there's no button. It resets by itself once it has cooled.
If it cuts out again
If it cuts out again, too much power is being drawn, one of the appliances is faulty, or the board or reel has failed. If it still cuts out with only a small load, or your wall's safety switch trips when you plug it in, stop using it.
Still need help?
Did this help? If not, contact us with your model number, where and when you bought it, and a photo. Your Jackson power product may be covered by our warranty.