We can't cancel online orders or take returns because you've changed your mind. If your product is faulty, or you received the wrong item or a missing part, contact us and we'll help.
If your product is faulty
- Find your proof of purchase: a receipt, bank statement or order confirmation email (this applies to gifts too), and your online order number if you have one.
- Contact us and tell us what's happening. Attach your proof of purchase and a photo of the fault.
- Our team will help you troubleshoot it first. If it's faulty, we'll arrange a replacement under the warranty.
If you received the wrong item or something is missing
Contact us with your order number and a photo of what arrived.
Full policies
Still need help?
Please contact us and our team will get back to you within 2 business days.