Most Jackson power products come with a Lifetime Product Replacement Warranty. Two products have a 1-year warranty: the Rugged 25 m steel cable reel (model RUGSTR25OR) and the power bank (model JTPB10K). OnePlace photo frames and calendars come with a 1-year warranty.
Warranty by product
- Jackson power products (powerboards, chargers, adaptors, travel adaptors, cable reels and Charge Guard): Lifetime Product Replacement Warranty.
- Rugged 25 m steel cable reel (RUGSTR25OR) and power bank (JTPB10K): 1-year warranty from the date you bought it.
- OnePlace photo frames and calendars: 1-year warranty from the date you bought it.
How to make a warranty claim
- Find your proof of purchase: a receipt, bank statement or order confirmation email. This applies to gifts too.
- Find the model number on the label on the back or base of the product.
- Take a photo of the fault, if you can.
- Contact us and choose "Warranty claim". Attach your proof of purchase and photos.
Our team will check the details and let you know the next step.
Still need help?
Please contact us and our team will get back to you within 2 business days.