Check it before you use it again. Jackson surge-protected powerboards absorb normal power spikes, but they don't protect against a direct lightning strike. If the board looks or smells damaged, or doesn't work properly after a storm, stop using it.
This applies to Jackson Home, Raptor and Rugged powerboards, Move Worldwide powerboards and Charge Guard iQ.
Check it first
- Unplug the powerboard from the wall.
- Look for scorch marks, melting, cracks or discolouring on the board, plug and lead.
- Smell it. A burning smell means it's damaged.
- If you find any damage, don't use it again.
If it looks fine
- Plug it back in and switch it on.
- If it has no power, it may have switched itself off. Unplug everything, wait 3 minutes, then press the reset button. See My Jackson powerboard or cable reel has no power or keeps cutting out
- Check the USB ports and each socket work.
- If anything doesn't work, stop using it and chat with us.
Next time there's a storm
- Surge protection doesn't protect against a direct lightning strike. Jackson boxes say this too.
- In a thunderstorm, the safest option is to unplug valuable equipment, such as TVs and computers, at the wall.
- Raptor powerboards have the highest protection (525 joules). Home and Rugged boards have 175 joules. See What does surge protection on my Jackson powerboard do?
Safety first
If the board sparks, smokes, smells like burning or gets hot, switch it off and unplug it at the wall if it's safe to do so. Don't open it or try to repair it. See My Jackson power product is sparking, smoking or overheating.
Still need help?
Did this help? If not, chat with us. Tell us your powerboard model and what happened, and our team will help.