If your Jackson power product is sparking, smoking, overheating, melting or smells like it's burning, stop using it straight away.
What to do
- Stop using the product.
- If it's safe to do so, switch it off and unplug it at the wall. Don't touch it if it's hot, smoking or damaged.
- Don't open it or try to repair it.
- Keep it unplugged and away from children until our team has looked at it.
- Contact us and choose "Safety concern". Tell us what happened and attach a photo if you can.
If there's a fire or someone is hurt, call emergency services first: 000 in Australia, 111 in New Zealand.
Still need help?
Please contact us and our team will get back to you within 2 business days.