No, we don't offer a repair service. You're welcome to arrange a qualified repair technician yourself. If your product is still under warranty and has a fault, chat with us and our team will help you with the warranty process.
This covers any Jackson or OnePlace product.
If it's still under warranty
Chat with us and tell us your model number, when and where you bought it, and what's wrong. A photo or short video helps. Our team will take you through the warranty process. To check your warranty, see Jackson warranty.
If it's out of warranty
You can take it to a qualified repair technician of your choice. Don't open the product or try to repair it yourself.
Stop using it if
- it smells like burning, sparks or smokes;
- the cord, plug or casing is hot, melted or damaged.
Switch it off at the wall and unplug it, if it's safe to do so, and don't use it again.
Still need help?
Did this help? If not, chat with us and our team will help.