Your OnePlace Smart Wi-Fi Calendar has three reset options. Reset local data is the safest: your data comes back once the calendar reconnects. Reset all data permanently deletes everything. Reset Wi-Fi only clears the Wi-Fi settings.
Applies to: OnePlace Smart Wi-Fi Calendars, which use the Whale Framely app. Australia and New Zealand: 10.1" White (DCF10W), 15.6" White (DCF15W) and 21" White (DCF21W). Australia only: 10.1" Oak (DCF10WO) and 15.6" White 16GB (DCF15W-16GB).
Not for OnePlace or Jackson Frameo photo frames. They use the Frameo app: see Frames with the Frameo app.
These options are the same on DCF10W, DCF10WO, DCF15W, DCF15W-16GB and DCF21W.
Which reset to use
- Reset Wi-Fi: use this if the calendar won't connect to your network. It clears the saved Wi-Fi settings and restarts the calendar.
- Reset local data: use this if the calendar is slow or behaving oddly. It clears the data and settings stored on the calendar. After it powers on and reconnects to the internet, your data is restored.
- Reset all data: use this before you give the calendar away, or if our team asks you to. It permanently removes all photos, member connections and settings, and can't be undone.
Reset local data or all data
- On the calendar, open Settings, then General.
- Tap Reset Device.
- Choose Reset local data or Reset all data.
- Confirm.
- After a full reset, set the calendar up again. See How do I set up my OnePlace Smart Wi-Fi Calendar?
Reset Wi-Fi
- Open Settings, then Wi-Fi.
- Tap Reset Wi-Fi.
- The calendar restarts. Connect it to your Wi-Fi again.
Before you reset everything
Try the simpler fixes first. See My OnePlace calendar won't connect to Wi-Fi and My OnePlace calendar isn't syncing or events are missing.
Still need help?
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