If events from Google, Outlook, iCloud or Yahoo aren't showing on your OnePlace Smart Wi-Fi Calendar, the usual causes are a visitor account, a calendar that wasn't selected, one-way sync, or the calendar being offline. Work through these checks. They apply to DCF10W, DCF10WO, DCF15W, DCF15W-16GB and DCF21W.
Applies to: OnePlace Smart Wi-Fi Calendars, which use the Whale Framely app. Australia and New Zealand: 10.1" White (DCF10W), 15.6" White (DCF15W) and 21" White (DCF21W). Australia only: 10.1" Oak (DCF10WO) and 15.6" White 16GB (DCF15W-16GB).
Not for OnePlace or Jackson Frameo photo frames. They use the Frameo app: see Frames with the Frameo app.
Check the basics
- Make sure the calendar is connected to Wi-Fi. See My OnePlace calendar won't connect to Wi-Fi
- Check you're signed in to the Whale Framely app with an email, Google, Apple ID or Facebook account. Visitor accounts can't sync.
- On the calendar, open Settings, then General, and check Set date and time automatically is on, so events show at the right time.
Check what's being synced
- In the Whale Framely app, tap Devices, choose your calendar, then Sync and Manage.
- Check the calendar you want (for example "Family" or "Work") is ticked. You can choose all calendars or only some.
- Check the sync direction. With one-way sync, events you add on the OnePlace calendar don't go back to Google, Outlook, iCloud or Yahoo. Choose two-way sync if you want that.
iCloud or Yahoo stopped syncing
These need an app-specific password. If you changed your Apple or Yahoo password, or deleted the app-specific password, create a new one and sync again. See How do I sync my iCloud or Yahoo calendar to my OnePlace calendar?
Lists or rewards missing
Completed lists and redeemed rewards can be hidden. On the calendar, open Settings, then Calendar, and check Hide completed lists and Hide redeemed rewards.
Still need help?
Did this help? If not, chat with us. Tell us your calendar model and which calendar (Google, Outlook, iCloud or Yahoo) isn't syncing.