If your OnePlace Smart Wi-Fi Calendar won't connect to Wi-Fi, check the password, refresh the network list, and restart your modem or router. These steps work for DCF10W, DCF10WO, DCF15W, DCF15W-16GB and DCF21W.
Applies to: OnePlace Smart Wi-Fi Calendars, which use the Whale Framely app. Australia and New Zealand: 10.1" White (DCF10W), 15.6" White (DCF15W) and 21" White (DCF21W). Australia only: 10.1" Oak (DCF10WO) and 15.6" White 16GB (DCF15W-16GB).
Not for OnePlace or Jackson Frameo photo frames. They use the Frameo app: see Frames with the Frameo app.
Check the connection on the calendar
- On the calendar, open Settings, then Wi-Fi.
- Tap the refresh button to update the list of networks.
- Choose your network and type the password carefully. Passwords are case-sensitive.
- Tap your network to see its details, including signal strength and status.
If your network isn't in the list
- Check other devices can connect to your Wi-Fi.
- Move the calendar closer to your modem or router.
- If your network is hidden, tap Add Wi-Fi and type the network name and password.
Try these next
- Unplug your modem or router for 30 seconds, then plug it back in.
- Unplug the calendar, wait 10 seconds, then plug it back in.
- Try to connect again.
Reset the Wi-Fi settings
If it still won't connect, reset the calendar's Wi-Fi settings.
- Open Settings, then Wi-Fi.
- Tap Reset Wi-Fi.
- The calendar restarts. Choose your network and enter the password again.
Resetting Wi-Fi clears the saved Wi-Fi settings and can't be undone.
Still need help?
Did this help? If not, chat with us. Tell us your calendar model (for example DCF10W) and what happens when you try to connect.