At Jackson OnePlace, your privacy, safety, and confidence in our products matter to us. That’s why we’re committed to meeting all requirements set out under Australia’s latest Cyber Security Act and the Security Standards for Smart Devices. These standards help make sure the smart products you bring into your home are safer and more secure than ever.
Applies to: all OnePlace and Jackson Frameo smart photo frames (DPF models, Frameo app) and OnePlace Smart Wi-Fi Calendars (DCF10W, DCF10WO, DCF15W, DCF15W-16GB, DCF21W; Whale Framely app).
We follow the rules that protect you
The new rules require all new smart devices manufactured from 4 March 2026 to meet clear security expectations. This includes areas like no universal default passwords, clear ways for you to report security concerns, and transparency around how long your device and its app will receive security updates. We take these obligations seriously and are fully committed to complying with them for all our Wi-Fi enabled smart products.
View our Statement of Compliance (SoC)
View our brands SoC for this here.
If you need more detailed or product‑specific information, we’re happy to help just reach out here.
Report any cyber security concerns
If you ever notice something unusual or have concerns about your product’s security, please let us know.
Contact us here to report an issue.
How long we support your product
We want you to feel confident long after your purchase.
Hardware (the product itself):
You’ll receive customer service support for the full duration of your product’s warranty period, as stated in the product’s user manual.
Software & App Support:
The product’s software (including any Wi‑Fi or companion apps) will be supported until at least 4 March 2028. This means we’ll continue delivering updates that help keep your device secure and performing well.