The message "Error authenticating: incorrect password for the Wi-Fi" usually appears if the entered password is wrong.
Applies to: OnePlace and Jackson Frameo smart photo frames. These frames use the Frameo app.
- 7" frames: OnePlace 7" Black, White, Oak and Dark Wood (DPF7001-B, DPF7001-W, DPF1097-16GB, DPF1097-DW); Jackson Frameo 7" Pink, Blue, White with Oak and White with Light Wood (DPF7001-PNK, DPF7001-BLU, DPF1097, DPF1097-LW)
- 10.1" frames: OnePlace 10.1" White, Black, Oak, Rechargeable Battery, Boxy, Ambient Light, FHD Black Glass and Light Wood (DPF1098-16GB, DPF1099-16GB, DPF1011-16GB, DPF101BTW, DPF1060, DPF1023, DPF1003, DPF1000); Jackson Frameo 10.1" White, Black, White with Oak, White Groovy, Silver FHD and Clear (DPF1098, DPF1099, DPF1011, DPF1012-W, DPF1170, DPF1111)
- 15.6" frames: OnePlace 15.6" Oak (DPF1156, DPF1156-16GB); Jackson Frameo 15" Oak (DPF1561)
- 21.5" frames: OnePlace 21.5" FHD Black (DPF2151-32GB); Jackson Frameo 21.5" Black (DPF2150, DPF2151)
Not for OnePlace calendars (DCF models). They use the Whale Framely app: see Calendars with the Whale Framely app.
Show Password While Typing
To ensure that the frame registers the characters correctly while typing the password, you can press the icon next to the password field.
This will make the password visible while typing and allows you to double check that the password is entered 100% correctly.
Double Check Password
It can be hard to remember WiFi passwords since they often consist of random words, letters and numbers. If you are not 100% sure that the password you're entering is correct, we recommend that you get in touch with your Internet Service Provider and ask for their assistance.
Restart the Frame
Although it sounds simple, it's often overlooked. Please try to restart the frame.
This will ensure that it has the best possible conditions for connecting to your Wi-Fi.
Still need help? Chat with us.