A WiFi signal has to meet a certain set of requirements in order to connect the frame.
Applies to: OnePlace and Jackson Frameo smart photo frames. These frames use the Frameo app.
- 7" frames: OnePlace 7" Black, White, Oak and Dark Wood (DPF7001-B, DPF7001-W, DPF1097-16GB, DPF1097-DW); Jackson Frameo 7" Pink, Blue, White with Oak and White with Light Wood (DPF7001-PNK, DPF7001-BLU, DPF1097, DPF1097-LW)
- 10.1" frames: OnePlace 10.1" White, Black, Oak, Rechargeable Battery, Boxy, Ambient Light, FHD Black Glass and Light Wood (DPF1098-16GB, DPF1099-16GB, DPF1011-16GB, DPF101BTW, DPF1060, DPF1023, DPF1003, DPF1000); Jackson Frameo 10.1" White, Black, White with Oak, White Groovy, Silver FHD and Clear (DPF1098, DPF1099, DPF1011, DPF1012-W, DPF1170, DPF1111)
- 15.6" frames: OnePlace 15.6" Oak (DPF1156, DPF1156-16GB); Jackson Frameo 15" Oak (DPF1561)
- 21.5" frames: OnePlace 21.5" FHD Black (DPF2151-32GB); Jackson Frameo 21.5" Black (DPF2150, DPF2151)
Not for OnePlace calendars (DCF models). They use the Whale Framely app: see Calendars with the Whale Framely app.
Here Is a Short List of the Most Common WiFi Requirements:
- WiFi needs to use the 2.4 GHz network band
- WiFi needs to use IPv4 addresses (IPv6 is not supported)
- WiFi can't be hidden
- WiFi can't use WPA3 or Enterprise encryption
If your WiFi does not meet the requirements, or if you are in doubt, please get in touch with your Internet Service Provider. They are usually able to check and make changes to the WiFi very quickly.
If you do not know who your ISP is, here's a link to find out quickly: https://www.whoismyisp.org/
Still need help? Chat with us.