Sometimes frames have trouble updating the Frameo software. This is usually caused by Wi-Fi connection or configuration problems. Here are a few troubleshooting steps to resolve the issue on your own.
Applies to: OnePlace and Jackson Frameo smart photo frames. These frames use the Frameo app.
- 7" frames: OnePlace 7" Black, White, Oak and Dark Wood (DPF7001-B, DPF7001-W, DPF1097-16GB, DPF1097-DW); Jackson Frameo 7" Pink, Blue, White with Oak and White with Light Wood (DPF7001-PNK, DPF7001-BLU, DPF1097, DPF1097-LW)
- 10.1" frames: OnePlace 10.1" White, Black, Oak, Rechargeable Battery, Boxy, Ambient Light, FHD Black Glass and Light Wood (DPF1098-16GB, DPF1099-16GB, DPF1011-16GB, DPF101BTW, DPF1060, DPF1023, DPF1003, DPF1000); Jackson Frameo 10.1" White, Black, White with Oak, White Groovy, Silver FHD and Clear (DPF1098, DPF1099, DPF1011, DPF1012-W, DPF1170, DPF1111)
- 15.6" frames: OnePlace 15.6" Oak (DPF1156, DPF1156-16GB); Jackson Frameo 15" Oak (DPF1561)
- 21.5" frames: OnePlace 21.5" FHD Black (DPF2151-32GB); Jackson Frameo 21.5" Black (DPF2150, DPF2151)
Not for OnePlace calendars (DCF models). They use the Whale Framely app: see Calendars with the Whale Framely app.
Troubleshooting Steps
Make Sure That the Frame Is Online
Please double-check that the frame is online and connected to the Frameo servers. Here is a guide on how to check this: Is My Frame Online?
Reboot the Frame
Please turn off the frame, and wait for 5 minutes before turning it back on.
Then try to update the frame again (Settings -> About -> Check for update).
Test With a Hotspot
If rebooting the frame doesn't help, please try to connect your frame to a smartphone hotspot and try to update the frame again.
Here is a guide for connecting your frame to a smartphone hotspot: How to Connect the Frame to a Smartphone Hotspot.
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