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How do I clean my OnePlace frame?

Updated

To clean your Jackson OnePlace photo frame (Frameo), turn it off, unplug it, and gently wipe the screen with a soft, dry, lint-free cloth. Don't spray anything onto the screen. This works for all OnePlace frames, including the 10.1" and 15.6" models.

Applies to: OnePlace and Jackson Frameo smart photo frames. These frames use the Frameo app.

  • 7" frames: OnePlace 7" Black, White, Oak and Dark Wood (DPF7001-B, DPF7001-W, DPF1097-16GB, DPF1097-DW); Jackson Frameo 7" Pink, Blue, White with Oak and White with Light Wood (DPF7001-PNK, DPF7001-BLU, DPF1097, DPF1097-LW)
  • 10.1" frames: OnePlace 10.1" White, Black, Oak, Rechargeable Battery, Boxy, Ambient Light, FHD Black Glass and Light Wood (DPF1098-16GB, DPF1099-16GB, DPF1011-16GB, DPF101BTW, DPF1060, DPF1023, DPF1003, DPF1000); Jackson Frameo 10.1" White, Black, White with Oak, White Groovy, Silver FHD and Clear (DPF1098, DPF1099, DPF1011, DPF1012-W, DPF1170, DPF1111)
  • 15.6" frames: OnePlace 15.6" Oak (DPF1156, DPF1156-16GB); Jackson Frameo 15" Oak (DPF1561)
  • 21.5" frames: OnePlace 21.5" FHD Black (DPF2151-32GB); Jackson Frameo 21.5" Black (DPF2150, DPF2151)

Not for OnePlace calendars (DCF models). They use the Whale Framely app: see Calendars with the Whale Framely app.

Clean the screen

  1. Turn the frame off: press and hold the power button for about 3 seconds, then choose Power off.
  2. Unplug the power adapter from the wall.
  3. Wipe the screen gently with a soft, dry, lint-free cloth, such as a microfibre cloth.
  4. For marks that won't come off, lightly dampen the cloth with water, wring it out well, and wipe again. Never let water drip into the frame.
  5. Let the frame dry completely before you plug it back in.

What not to use

  • Don't spray water or cleaner directly onto the screen or frame.
  • Don't use window cleaner, alcohol, ammonia, bleach or other strong chemicals.
  • Don't use paper towels, scourers or anything rough that could scratch the screen.
  • Don't press hard on the screen.

The frame surround and stand

Wipe the frame surround and stand with a soft, dry cloth. Keep moisture away from the power socket and the USB and memory-card slots.

Safety first

If the frame or its power adapter gets wet inside, cracks, smells like burning or gets hot, unplug the adapter at the wall and stop using it.

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