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Transfer via USB Cable

Updated

Applies to: OnePlace and Jackson Frameo smart photo frames. These frames use the Frameo app.

  • 7" frames: OnePlace 7" Black, White, Oak and Dark Wood (DPF7001-B, DPF7001-W, DPF1097-16GB, DPF1097-DW); Jackson Frameo 7" Pink, Blue, White with Oak and White with Light Wood (DPF7001-PNK, DPF7001-BLU, DPF1097, DPF1097-LW)
  • 10.1" frames: OnePlace 10.1" White, Black, Oak, Rechargeable Battery, Boxy, Ambient Light, FHD Black Glass and Light Wood (DPF1098-16GB, DPF1099-16GB, DPF1011-16GB, DPF101BTW, DPF1060, DPF1023, DPF1003, DPF1000); Jackson Frameo 10.1" White, Black, White with Oak, White Groovy, Silver FHD and Clear (DPF1098, DPF1099, DPF1011, DPF1012-W, DPF1170, DPF1111)
  • 15.6" frames: OnePlace 15.6" Oak (DPF1156, DPF1156-16GB); Jackson Frameo 15" Oak (DPF1561)
  • 21.5" frames: OnePlace 21.5" FHD Black (DPF2151-32GB); Jackson Frameo 21.5" Black (DPF2150, DPF2151)

Not for OnePlace calendars (DCF models). They use the Whale Framely app: see Calendars with the Whale Framely app.

How To Transfer Photos via USB Cable

  1. Connect your frame to your computer with a USB cable
  2. On your frame, go to Settings -> Manage photos -> Transfer from computer
  3. Toggle the feature on, and your computer will detect the frame
    The frame can usually be found by going to This PC in File Explorer.
    this pc.jpg
  4. Start copying photos from your computer to the frame's DCIM folder

Simply let the frame import all the photos to its slideshow and avoid disconnecting the cable until all the photos have been transferred.

 

Please note that transfer via a USB cable is currently only possible on Windows and Linux.

 

Are Photos Missing?

If you notice that some of the transferred photos or videos aren't appearing in the slideshow as expected, it's likely for one of the following reasons:

  • The frame hasn't finished the import yet
  • The photo/video wasn't copied to the DCIM folder
  • The photo/video is not supported

 

Optimize the Experience

We strongly recommend that you resize the photos and videos to fit your frame's resolution before importing them to the frame. This will make the transfer much faster and it will reduce the storage consumption significantly.

For more information on how photos and videos can be optimized, please check out the technical recommendations for photos and video in the article Supported Media.

 

 

Unsupported Files

Not all file formats are supported by your frame, which means that certain files may not appear when transferred. To identify any unsupported files that have been transferred, simply follows these steps:

  1. Go to Settings
  2. Go to Manage photos
  3. Tap SHOW UNSUPPORTED FILES

From this menu, you can easily review the list of unsupported files and choose to remove them from your frame, freeing up storage space.

 

For a comprehensive overview of supported video and photo formats, please check out the article Supported Media.

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