If a frame has been unplugged while running, or if there has been a power outage or power surge, problems can occur with the display of the frame. It can show as flickering on the screen, as lines going across the screen or it can freeze the display entirely.
Applies to: OnePlace and Jackson Frameo smart photo frames. These frames use the Frameo app.
- 7" frames: OnePlace 7" Black, White, Oak and Dark Wood (DPF7001-B, DPF7001-W, DPF1097-16GB, DPF1097-DW); Jackson Frameo 7" Pink, Blue, White with Oak and White with Light Wood (DPF7001-PNK, DPF7001-BLU, DPF1097, DPF1097-LW)
- 10.1" frames: OnePlace 10.1" White, Black, Oak, Rechargeable Battery, Boxy, Ambient Light, FHD Black Glass and Light Wood (DPF1098-16GB, DPF1099-16GB, DPF1011-16GB, DPF101BTW, DPF1060, DPF1023, DPF1003, DPF1000); Jackson Frameo 10.1" White, Black, White with Oak, White Groovy, Silver FHD and Clear (DPF1098, DPF1099, DPF1011, DPF1012-W, DPF1170, DPF1111)
- 15.6" frames: OnePlace 15.6" Oak (DPF1156, DPF1156-16GB); Jackson Frameo 15" Oak (DPF1561)
- 21.5" frames: OnePlace 21.5" FHD Black (DPF2151-32GB); Jackson Frameo 21.5" Black (DPF2150, DPF2151)
Not for OnePlace calendars (DCF models). They use the Whale Framely app: see Calendars with the Whale Framely app.
Troubleshooting steps:
Reboot and Unplug the Frame
Try to power off the frame from the menu of the screen if possible.
Then unplug the power cord for the frame in both ends (from both the frame and from the outlet) for 5 minutes before plugging it back in again.
Try Another Power Adapter
The problem can also be related to the power adapter of the frame.
If you have another identical power adapter lying around, you can test if the screen stops flickering using this instead of the original.
If none of the above seem to solve the problem, please chat with our team.
Still need help? Chat with us.