It a frame has been unplugged while running, or if there has been a power outage or power surge, problems can occur with the touch screen of the frame.
Applies to: OnePlace and Jackson Frameo smart photo frames. These frames use the Frameo app.
- 7" frames: OnePlace 7" Black, White, Oak and Dark Wood (DPF7001-B, DPF7001-W, DPF1097-16GB, DPF1097-DW); Jackson Frameo 7" Pink, Blue, White with Oak and White with Light Wood (DPF7001-PNK, DPF7001-BLU, DPF1097, DPF1097-LW)
- 10.1" frames: OnePlace 10.1" White, Black, Oak, Rechargeable Battery, Boxy, Ambient Light, FHD Black Glass and Light Wood (DPF1098-16GB, DPF1099-16GB, DPF1011-16GB, DPF101BTW, DPF1060, DPF1023, DPF1003, DPF1000); Jackson Frameo 10.1" White, Black, White with Oak, White Groovy, Silver FHD and Clear (DPF1098, DPF1099, DPF1011, DPF1012-W, DPF1170, DPF1111)
- 15.6" frames: OnePlace 15.6" Oak (DPF1156, DPF1156-16GB); Jackson Frameo 15" Oak (DPF1561)
- 21.5" frames: OnePlace 21.5" FHD Black (DPF2151-32GB); Jackson Frameo 21.5" Black (DPF2150, DPF2151)
Not for OnePlace calendars (DCF models). They use the Whale Framely app: see Calendars with the Whale Framely app.
If your frame is not responding to touch gestures, here are a few things to try.
Troubleshooting steps:
Check if Screen Protecting Film Is Covering the Display
Some frames are shipped with a see-through screen protecting film to cover the screen. This is meant to be peeled off upon set up of the frame, as the film can make it harder for the frame to respond to touch gestures.
Reboot and Unplug the Frame
Try to power off the frame from the menu of the screen if possible.
Then unplug the power cord for the frame in both ends (from both the frame and from the outlet) for 10 minutes before plugging it back in again.
If none of the above seem to solve the problem, please chat with our team.
Still need help? Chat with us.