The message "Oops... The photo cannot be delivered right now, since all recipients are offline" indicates that your phone has no connection to your frame.
Applies to: OnePlace and Jackson Frameo smart photo frames. These frames use the Frameo app.
- 7" frames: OnePlace 7" Black, White, Oak and Dark Wood (DPF7001-B, DPF7001-W, DPF1097-16GB, DPF1097-DW); Jackson Frameo 7" Pink, Blue, White with Oak and White with Light Wood (DPF7001-PNK, DPF7001-BLU, DPF1097, DPF1097-LW)
- 10.1" frames: OnePlace 10.1" White, Black, Oak, Rechargeable Battery, Boxy, Ambient Light, FHD Black Glass and Light Wood (DPF1098-16GB, DPF1099-16GB, DPF1011-16GB, DPF101BTW, DPF1060, DPF1023, DPF1003, DPF1000); Jackson Frameo 10.1" White, Black, White with Oak, White Groovy, Silver FHD and Clear (DPF1098, DPF1099, DPF1011, DPF1012-W, DPF1170, DPF1111)
- 15.6" frames: OnePlace 15.6" Oak (DPF1156, DPF1156-16GB); Jackson Frameo 15" Oak (DPF1561)
- 21.5" frames: OnePlace 21.5" FHD Black (DPF2151-32GB); Jackson Frameo 21.5" Black (DPF2150, DPF2151)
Not for OnePlace calendars (DCF models). They use the Whale Framely app: see Calendars with the Whale Framely app.
This is either caused by the frame being offline or by the phone having lost its friendship with the frame.
Make Sure That the Frame Is Online
The most common cause for this problem is that the frame (the recipient) is offline.
Make sure that the frame is turned on, and that the frame is successfully connected to the internet.
Here's a guide to check if the frame is in fact online: Is My Frame Online?
Connect Phone and Frame Again
If the frame has been confirmed to be online but the problem remains, please try to reconnect the phone and the frame again. This is done by simply adding the phone as a new friend.
Check out this quick guide here if needed: How to Add Friends
Still need help? Chat with us.