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Can't Download Frameo App to My Smartphone

Updated

If you experience problems downloading the Frameo app on your smartphone, here are a few things to check and try.

Applies to: OnePlace and Jackson Frameo smart photo frames. These frames use the Frameo app.

  • 7" frames: OnePlace 7" Black, White, Oak and Dark Wood (DPF7001-B, DPF7001-W, DPF1097-16GB, DPF1097-DW); Jackson Frameo 7" Pink, Blue, White with Oak and White with Light Wood (DPF7001-PNK, DPF7001-BLU, DPF1097, DPF1097-LW)
  • 10.1" frames: OnePlace 10.1" White, Black, Oak, Rechargeable Battery, Boxy, Ambient Light, FHD Black Glass and Light Wood (DPF1098-16GB, DPF1099-16GB, DPF1011-16GB, DPF101BTW, DPF1060, DPF1023, DPF1003, DPF1000); Jackson Frameo 10.1" White, Black, White with Oak, White Groovy, Silver FHD and Clear (DPF1098, DPF1099, DPF1011, DPF1012-W, DPF1170, DPF1111)
  • 15.6" frames: OnePlace 15.6" Oak (DPF1156, DPF1156-16GB); Jackson Frameo 15" Oak (DPF1561)
  • 21.5" frames: OnePlace 21.5" FHD Black (DPF2151-32GB); Jackson Frameo 21.5" Black (DPF2150, DPF2151)

Not for OnePlace calendars (DCF models). They use the Whale Framely app: see Calendars with the Whale Framely app.

 

Check Available Storage on Your Phone

The most common cause for not being able to download an app is the lack of available storage on the device.

You can check if there is available storage on your device by following this guide:

 

On iOS (iPhones and iPads)

  1. Open the Settings app
  2. Go to General
  3. Go to iPhone Storage / iPad Storage 

On Android

  1. Open the Settings app
  2. Go to Storage

or

  1. Open the Settings app
  2. Go to Device maintenance or Device care
  3. Go to Storage

 

Make Sure That Your Device Is Connected to the Internet

If your device is not connected to the internet, it will not be able to install an app.

You can for instance test your device's internet connection by searching the web, watching a video or doing a speedtest from your device.

 

Try to Install Another App on Your Device

To ensure that your device is capable of installing apps in general, you can try to install another app.

This will help tell if the problem is with the Frameo app specifically, or if there is a problem with your device's ability to download apps in general.

 

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