If a frame is offline, or if an incorrect or expired friend code is entered on the smartphone app, you will get the following message:
Applies to: OnePlace and Jackson Frameo smart photo frames. These frames use the Frameo app.
- 7" frames: OnePlace 7" Black, White, Oak and Dark Wood (DPF7001-B, DPF7001-W, DPF1097-16GB, DPF1097-DW); Jackson Frameo 7" Pink, Blue, White with Oak and White with Light Wood (DPF7001-PNK, DPF7001-BLU, DPF1097, DPF1097-LW)
- 10.1" frames: OnePlace 10.1" White, Black, Oak, Rechargeable Battery, Boxy, Ambient Light, FHD Black Glass and Light Wood (DPF1098-16GB, DPF1099-16GB, DPF1011-16GB, DPF101BTW, DPF1060, DPF1023, DPF1003, DPF1000); Jackson Frameo 10.1" White, Black, White with Oak, White Groovy, Silver FHD and Clear (DPF1098, DPF1099, DPF1011, DPF1012-W, DPF1170, DPF1111)
- 15.6" frames: OnePlace 15.6" Oak (DPF1156, DPF1156-16GB); Jackson Frameo 15" Oak (DPF1561)
- 21.5" frames: OnePlace 21.5" FHD Black (DPF2151-32GB); Jackson Frameo 21.5" Black (DPF2150, DPF2151)
Not for OnePlace calendars (DCF models). They use the Whale Framely app: see Calendars with the Whale Framely app.
"Oops... Could not connect to the frame with this code at the moment. Please make sure the frame is online, that the code has not expired, and try again. Contact the owner of the frame to get a new code".
Troubleshooting steps:
Make Sure That the Frame Is Online
Please double-check with the owner of the frame that the frame is in fact online and connected to the Frameo servers. Here's a guide on how to check this: Is My Frame Online?
Generate a New Code on the Frame
A friend code is only valid for 12 hours after it has been generated. In case the code has expired, simply generate a new code on the frame.
Here's a guide on how to generate a new code and how to enter it on the smartphone: How to Add Friends
Double Check With the Owner That the Code Is 100% Correct
In case the owner of the frame has accidentally mistyped a digit in the code, you should double check with the owner that the code is in fact 100% correct.
You can have the owner send a photo of the code to ensure that code you enter on your smartphone is identical to the code showing on the frame.
Disable local VPN on phone
In case there is a local VPN enabled on the phone trying to pair with a frame, try to disable this and enter the friend code again.
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