If your Jackson Move travel adaptor doesn't fit the wall socket at your destination, the country probably uses more than one type of socket. Your accommodation may have a different type from the one your adaptor was made for. Here's what to do.
This applies to Move Outbound travel adaptors (for example the India + Sri Lanka adaptor PTA8814USBPD20W and the South Africa adaptor PTA8812USBPD20W) and Move Worldwide products.
Why it happens
Some countries use more than one socket type, even in the same city. For example, Sri Lanka appears on both the India + Sri Lanka adaptor and the South Africa adaptor, and China, Thailand and Vietnam appear on several adaptors. An adaptor will only fit the sockets it was designed for.
What to do
- Don't force the plug. Never push or bend an adaptor to make it fit.
- Check the "Compatible Countries" list for your adaptor on the product page at jacksonpower.com.au.
- Look at the shape of the socket and compare it with the adaptor's pins.
- Ask your accommodation if they have a different socket or a spare adaptor.
- For trips to several countries, or where sockets vary, a Move Worldwide product with 4 interchangeable plugs is the most flexible.
If it fits but doesn't work
- Push the adaptor fully into the socket. A loose fit can stop it working and can overheat.
- Check the wall socket is switched on, and try another socket.
- Check your appliance can be used on that country's voltage. See Do Jackson travel adaptors convert voltage?
Before your next trip
See Which Jackson Move travel adaptor do I need for my destination?
Still need help?
Did this help? If not, chat with us. Tell us your adaptor model and the country you're in, and our team will help.