If the USB ports on your Jackson powerboard, wall adaptor or travel adaptor aren't charging, try these checks in order.
Safety first
If the product is hot, smells like burning, sparks, smokes or is damaged, stop using it. If it's safe to do so, switch it off and unplug it at the wall. Don't open it or try to repair it. See My Jackson power product is sparking, smoking or overheating.
Try these steps
- Check the wall socket is switched on, and the product's own switch if it has one.
- Check the power sockets on the product work by plugging in a lamp or another appliance.
- Unplug the product from the wall, wait 10 seconds, then plug it back in.
- Try a different cable. A faulty cable is the most common cause.
- Try a different device, to rule out a problem with your phone or tablet.
- Try each USB port on the product, one at a time.
- Check your device's charging port is clean and free of lint.
If the power sockets work but none of the USB ports charge any device with any cable, the product may be faulty.
Still need help?
Did this help? If not, contact us with your model number, where and when you bought it, and a photo. Your Jackson power product may be covered by our warranty.