If your frame gives you an error screen saying that "A critical error has occurred" with error code 1002, it means that your frame has had multiple errors within a short amount of time.
Applies to: OnePlace and Jackson Frameo smart photo frames. These frames use the Frameo app.
- 7" frames: OnePlace 7" Black, White, Oak and Dark Wood (DPF7001-B, DPF7001-W, DPF1097-16GB, DPF1097-DW); Jackson Frameo 7" Pink, Blue, White with Oak and White with Light Wood (DPF7001-PNK, DPF7001-BLU, DPF1097, DPF1097-LW)
- 10.1" frames: OnePlace 10.1" White, Black, Oak, Rechargeable Battery, Boxy, Ambient Light, FHD Black Glass and Light Wood (DPF1098-16GB, DPF1099-16GB, DPF1011-16GB, DPF101BTW, DPF1060, DPF1023, DPF1003, DPF1000); Jackson Frameo 10.1" White, Black, White with Oak, White Groovy, Silver FHD and Clear (DPF1098, DPF1099, DPF1011, DPF1012-W, DPF1170, DPF1111)
- 15.6" frames: OnePlace 15.6" Oak (DPF1156, DPF1156-16GB); Jackson Frameo 15" Oak (DPF1561)
- 21.5" frames: OnePlace 21.5" FHD Black (DPF2151-32GB); Jackson Frameo 21.5" Black (DPF2150, DPF2151)
Not for OnePlace calendars (DCF models). They use the Whale Framely app: see Calendars with the Whale Framely app.
Here are a few steps to try to resolve the problem.
Troubleshooting Steps:
Reboot and Unplug the Frame
Try to power off the frame by holding pressing and holding down the power button on the back/side of the frame for a few seconds until the option to power off appears on the screen.
Once the frame has shut down, unplug the power cord for the frame in both ends (from both the frame and from the outlet) for 5 minutes before plugging it back in again.
Backup and Restore
If rebooting the frame did not solve the problem, you can press the RESET FRAME button.
Please keep in mind that this will delete all data from the frame (including friends and photos) if you haven't taken a backup to a micro SD card.
(Optional)
Before pressing RESET FRAME you can choose to BACKUP TO EXTERNAL STORAGE.
This requires a micro SD card of 32 GB or less storage, and in the format FAT32 (which most SD cards of that size are by default) inserted to the frame.
Once your photos are backed up, you can try to reset the frame.
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