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Forgot password/Change password

Updated

If you have a user account and wish to change the password for the account or if you have forgotten the password please follow the steps below.

Applies to: OnePlace and Jackson Frameo smart photo frames. These frames use the Frameo app.

  • 7" frames: OnePlace 7" Black, White, Oak and Dark Wood (DPF7001-B, DPF7001-W, DPF1097-16GB, DPF1097-DW); Jackson Frameo 7" Pink, Blue, White with Oak and White with Light Wood (DPF7001-PNK, DPF7001-BLU, DPF1097, DPF1097-LW)
  • 10.1" frames: OnePlace 10.1" White, Black, Oak, Rechargeable Battery, Boxy, Ambient Light, FHD Black Glass and Light Wood (DPF1098-16GB, DPF1099-16GB, DPF1011-16GB, DPF101BTW, DPF1060, DPF1023, DPF1003, DPF1000); Jackson Frameo 10.1" White, Black, White with Oak, White Groovy, Silver FHD and Clear (DPF1098, DPF1099, DPF1011, DPF1012-W, DPF1170, DPF1111)
  • 15.6" frames: OnePlace 15.6" Oak (DPF1156, DPF1156-16GB); Jackson Frameo 15" Oak (DPF1561)
  • 21.5" frames: OnePlace 21.5" FHD Black (DPF2151-32GB); Jackson Frameo 21.5" Black (DPF2150, DPF2151)

Not for OnePlace calendars (DCF models). They use the Whale Framely app: see Calendars with the Whale Framely app.

 

Forgot password

You can reset the password by following the guide below.

Step 1: Use the Frameo app

  • Open the Frameo app on your smartphone
  • Under "Get started with" press Email
  • At the bottom press Log in
  • Press Forgot password?

Step 2: Use your Email

  • Type the email tied to your account
  • Check your email inbox (It might take a few minutes for the email to arrive)

Step 3: Change the password

  • In the email press Change password
  • Type in the new password and confirm it

Change password

You can change the password by following the guide below.

Step 1: Use the Frameo app

  • Open the Frameo app on your smartphone
  • Press the  icon on the left-hand side of the app
  • Press My account
  • Press Change password
  • Press Change

Step 2: Use your Email

  • Check your email inbox (It might take a few minutes for the email to arrive)

Step 3: Change the password

  • In the email press Change password
  • Type in the new password and confirm it
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