If you don’t see your photos in the Frameo app, it might be due to the app lacking permission to see your photos.
Applies to: OnePlace and Jackson Frameo smart photo frames. These frames use the Frameo app.
- 7" frames: OnePlace 7" Black, White, Oak and Dark Wood (DPF7001-B, DPF7001-W, DPF1097-16GB, DPF1097-DW); Jackson Frameo 7" Pink, Blue, White with Oak and White with Light Wood (DPF7001-PNK, DPF7001-BLU, DPF1097, DPF1097-LW)
- 10.1" frames: OnePlace 10.1" White, Black, Oak, Rechargeable Battery, Boxy, Ambient Light, FHD Black Glass and Light Wood (DPF1098-16GB, DPF1099-16GB, DPF1011-16GB, DPF101BTW, DPF1060, DPF1023, DPF1003, DPF1000); Jackson Frameo 10.1" White, Black, White with Oak, White Groovy, Silver FHD and Clear (DPF1098, DPF1099, DPF1011, DPF1012-W, DPF1170, DPF1111)
- 15.6" frames: OnePlace 15.6" Oak (DPF1156, DPF1156-16GB); Jackson Frameo 15" Oak (DPF1561)
- 21.5" frames: OnePlace 21.5" FHD Black (DPF2151-32GB); Jackson Frameo 21.5" Black (DPF2150, DPF2151)
Not for OnePlace calendars (DCF models). They use the Whale Framely app: see Calendars with the Whale Framely app.
Note: If you use an Android phone and store your photos on an internal micro SD card, simply look for the "External" option in the album drop-down.
How to Allow Access With an iPhone or iPad:
- Open the Settings app and scroll down until you find the Frameo app in the list and press it
- Select Photos
- On older iPhone/iPad versions: Select Read and write
- On recent iPhone/iPad versions: Select All photos (or Selected photos)
- Close the Frameo app and open it again
How to Allow Access With an Android Phone:
- Open the Settings app
- Press Apps & notifications
- Scroll down until you find the Frameo app and press it
- Go to Permissions
- Make sure that Frameo has access to your phone's media and camera
- Close the Frameo app and open it again